Privacy Policy
Last updated: [date]
Draft for review. This wording comes from the current REALM draft and still needs a lawyer’s review before launch. The draft named the old website platform and reCAPTCHA. The site now runs on Cloudflare Pages with Cloudflare Turnstile, and sign-in and contact records are held by REALM Accounts, so the provider list needs updating before launch. It should also cover the Chat Assistant: questions it cannot answer are kept (with names, emails and phone numbers removed) so staff can add answers, and "Chat with a person" conversations (name and email optional) are deleted 30 days after the last message. Australian Privacy Principles check (7 Oct 2026, for the lawyer): the policy should also explain how to make a privacy complaint and that an unresolved complaint can go to the OAIC (APP 1); say whether personal information is likely to be sent overseas and to which countries, for example where Cloudflare and REALM Accounts store data (APP 1 and APP 8); say what happens if someone chooses not to give their details (APP 5); and describe how to opt out of marketing emails (APP 7).
On this page (7 sections)
REALM Group Australia Pty Ltd (REALM, we, us) of 16 Hope Street, Warragul, Victoria 3820, Australia, respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your choices.
1. Information we collect
- Account details
- Name, email, password (stored securely by our website platform), profile photo, or details from Google or Facebook if you sign in with them.
- Marketplace details
- Listing information, photos, country and location; for sellers, phone, email and licence or registration details; records of listing fees and contact unlock payments.
- Community content
- Comments, reactions, group posts and photos.
- Contact and newsletter
- Messages you send us and your subscription.
- Website chat
- If you use the chat on this website: the messages you type and, only if you choose to give them, your name and email. The chat may be run by REALM Front Desk (frontdesk.realmgroupglobal.org), the REALM group’s shared chat inbox, so REALM staff can answer you. An automated assistant (not a person) answers simple questions from this website’s published information and passes anything about payments, accounts, complaints, legal or finance to a person. When the assistant answers, this website does not log or keep your name, email or message. Never share passwords, card or bank details or ID numbers in a chat.
- Technical data
- IP address, device and browser type, and pages visited, collected through cookies.
2. How we use it
To run your account and the marketplace, process fees, verify licences, share seller contact details with buyers who unlock them or request them through support, send newsletters and notifications, moderate the community, prevent spam and fraud, and improve the site.
4. Storage and security
Your information is stored by our service providers and may be held outside your country. We use reasonable safeguards, including reCAPTCHA, email verification and restricted admin access.
5. Your choices
You can update your profile, unsubscribe using the link in any email, and ask us to access, correct or delete your information by emailing support@realmgroupglobal.org.
6. Children
REALM is not intended for anyone under 18.
7. Changes and contact
We may update this policy and will post the new date above. Questions: support@realmgroupglobal.org, 0419 182 804.